We aim to process all returns within 7 days of receipt, but please allow up to 14 days for your refund.
If you are unhappy with your purchase for any reason, return it to us (unworn) and we’ll give you a full refund or exchange. Please note underwear, mens and boys swimwear and pierced earrings are non-returnable. Womens and girls swimwear must have the protective sticker intact. MandMDirect does not offer a free returns service.
All you have to do is complete the returns slip on your delivery note clearly stating which item you are returning, we will then refund the amount paid onto your original payment card.
If you have mislaid your delivery note, simply enclose a covering letter with your name and full address together with your requirements.
To return your parcel to us use your local postal service requesting the standard delivery service, but ensuring you opt for the extra compensation where possible – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. MandMDirect cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.
The Returns address is:
MandMDirect - Denmark
PO Box 319
Hereford
Herefordshire
HR1 9JW
United Kingdom